Last updated: September 22, 2026

This Shipping Policy applies to all orders placed through PrimeCore Engines (“we,” “us,” “our”) at primecoreengines.com. By placing an order, you agree to the terms below.

1. Processing Time

• Orders are typically processed within 5–7 business days after payment confirmation, Monday–Friday, excluding holidays.
• Custom-built, made-to-order, or backordered engines may require 10–15 additional business days of build/processing time. Estimated build/lead time is listed on each applicable product page.
• You will receive an email confirmation once your order has shipped, including tracking information where available.
• Orders placed after 2:00 PM ET or on weekends/holidays will begin processing the next business day.

2. Shipping Methods & Carriers

Due to the size and weight of engines and engine components, we use different shipping methods depending on the product:

• Freight shipments are typically delivered curbside. Additional services (liftgate delivery, inside delivery, appointment scheduling) may be available for an added fee — select these options at checkout or contact us before shipment.
• A valid street address is required for freight delivery. We cannot ship engines to P.O. boxes.
• Someone must be available to receive and inspect freight deliveries at the time of delivery (see Section 6, Damaged Shipments).

3. Shipping Rates

• Shipping costs are calculated at checkout based on product weight, dimensions, and delivery address.
• Free standard shipping is automatically applied to qualifying orders of $999.99 or more after discounts and before tax, shipped within all 50 United States, including Alaska and Hawaii.
• For orders below $999.99, contact us for a shipping quote before ordering.
• Expedited/rush shipping options, where available, are shown at checkout for an additional fee.
• Freight adjustments: Remote areas, limited-access delivery locations, or addresses requiring special equipment (e.g., liftgate) may incur additional fees. You will be notified before any additional charges are applied.

4. Delivery Timeframes

*Transit times are estimates provided by our carriers and begin once the order ships, not from the order date. Transit times are not guaranteed and may be affected by weather, carrier delays, or remote delivery locations.

5. Shipping Coverage

• We currently ship to addresses within the United States (all 50 states, including Alaska and Hawaii).
• U.S. territories: Shipping may be available for individual products with additional freight charges. Contact us at support@primecoreengines.com for a shipping quote before ordering.
• International shipping: Not currently available. We ship only within the United States and its territories.
• We do not ship to freight forwarders or P.O. boxes for engine and freight items.

6. Damaged, Lost, or Missing Shipments

• Inspect freight deliveries before signing. If your shipment arrives visibly damaged, note the damage on the delivery receipt/bill of lading before signing, take photos, and contact us within 48 hours of delivery.
• Concealed damage (not visible until unpacking) must be reported to us within 48 hours of delivery, with photos of the packaging and product.
• Claims for damage reported after this window may not be eligible for replacement or refund, per carrier claim policies.
• If your order is lost in transit, contact us and we will file a claim with the carrier and work with you on a replacement or refund.

7. Order Tracking

• Tracking information is emailed once your order ships.
• You can also check order status at primecoreengines.com/order-tracking or via your account.
• Freight shipments may require scheduling a delivery appointment — the freight carrier will contact you directly using the phone number provided at checkout.

8. Core Charges & Returns Affecting Shipping

• Some remanufactured engines carry a refundable core charge. Instructions for returning your core (including prepaid shipping label, if applicable) are included with your order confirmation.
• Core returns must be shipped within 30 days of receiving your new/remanufactured engine to receive the core refund.
• See our Refund and Returns Policy for details on return shipping responsibility for non-core returns.

9. Address Accuracy

• Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
• Address changes after an order has shipped may not be possible and, if accommodated by the carrier, may incur additional fees.

10. Contact Us

Questions about shipping? Reach out:

• Email: support@primecoreengines.com
• Phone: 478-379-2400 (Mon–Fri 9:00–20:00, Sat 11:00–15:00)
• Address: 3729 Hestertown Road NE, Madison, GA 30650